Effective Date: July 1, 2025
At BIM House Global Pvt Ltd, we are committed to customer satisfaction and uphold a
transparent approach to refunds for all our digital courses, services, and offline
programs marketed through https://bhglearn.com.
- General Refund Policy
We generally offer a 100% refund guarantee, subject to the specific refund terms outlined on
each individual course. We encourage all customers to review the refund
eligibility stated for the respective product or course before making a purchase. - Eligibility for Refund
To qualify for a refund:
– Your request must be made within 29 days of purchase.
– You must send your refund request to: connect@bimhouseglobal.com
– Your request should include your full name, order number, and reason for the refund. - Course- and Product-Specific Terms
Each course or product may include individual refund conditions based on delivery format,
duration, and nature (e.g., live sessions, downloadable materials). These are clearly stated
in the product description or checkout page. Please refer to those details as they override
this general policy. - Refunds for Technical or Payment Gateway Errors
Refunds related to payment gateway issues, duplicate charges, or technical failures will be
reviewed on a case-by-case basis.
BIM House Global Pvt Ltd reserves the full right to determine refund eligibility in such cases
after appropriate investigation. - Refund Processing
Approved refunds will be processed to the original method of payment. Refunds are typically
credited within 7–14 business days, depending on your bank or payment provider. - Non-Refundable Situations
We reserve the right to deny a refund request if:
– The request is made after 29 days.
– You have consumed a significant portion of the course/content.
– The product is explicitly marked as non-refundable.
– There is evidence of misuse or abuse of the refund policy.